Branch Experience Makeover

Premiered: 2021-08-19
Length: 58 minutes

Of all your touchpoints, the branch unequivocally provides the greatest opportunity for engagement and differentiation. Unfortunately, frequent branch users are 3x more likely to switch financial institutions. But with the right branch experience strategy, you can reverse that trend.

In this immersive, interactive session, Adrenaline will present a live makeover of a retail financial institution’s branch experience. Using on-stage role playing and augmented reality viewed through your smartphone, you’ll see multiple locations with dramatic before and after transformations.

Banking executives will learn:

  • The principles of strategic branch design
  • How to craft a dynamic branch experience and strategies you can apply to your own network
  • How to tackle common branch issues retail banking providers face today