The Future of Retail Delivery in Banking: Balancing Branches and Digital Channels

Premiered: November 15, 2022
Length: 56 minutes

In this passionate panel discussion, banking executives and experts will share the lessons they’ve learned addressing the major retail delivery challenges facing the industry today.

What does the optimal “omnichannel retail strategy” look like in the Digital Age, and how do you strike the right balance between channels? What are the KPIs? How can you humanize digital touch points and build personal relationships with digital customers? How should the branch experience evolve, and how many branch locations will you need in the future… if any?