What Makes You Relevant in 2023

Premiered: November 14, 2022
Length: 34 minutes

Ross Shafer is a six-time Emmy Award winning comedian and host of hit TV shows on ABCNBCUSA, and Comedy Central. Drawing on emerging trends in the science of consumer psychology, this hilarious and unconventional keynote reveals the gaps between corporate CX strategies vs. what consumers really want and the actual experience brands deliver.