Emerging Trends Transforming the Mobile Banking World

Ironwood Ballroom

Dave DeFazio, Partner at StrategyCorps

Keys to Brand Transformation in Banking: Differentiation, Authenticity & Relevance

Juniper Ballroom 1

Gina Bleedorn, Chief Experience Officer at Adrenaline

From Silos to Synergy: Creating an Integrated Omni-Channel Experience in Banking

Juniper Ballroom 2+3

Jouk Pleiter, CEO/Founder at Backbase

Data-Driven Banking for the Digital World

Juniper Ballroom 4

Don MacDonald, CMO at MX

Digital Growth Marketing Strategies That Generate Maximum ROI

Ironwood Ballroom

James Robert Lay, CEO/Founder at Digital Growth Institute

Monetizing the Untapped Growth Potential in Your CX Strategy

Juniper Ballroom 1

Paul Berg, Senior Managing Consultant at Gallup

Building Financial Brands & Creating Emotional Connections in a Digital-First World

Juniper Ballroom 2+3

Dipanjan Chatterjee, VP & Principal Analyst/Financial Vertical at Forrester

Google Deciphered: Unlocking Search Engines & the Secrets of SEO

Juniper Ballroom 4

Michael Bertini, Director of Search Strategy at iQuanti

Harvest – Goalkeeper

Starvine 10

Drew Sievers, CEO at Harvest

Goalkeeper is a simple API-powered, white label tool allowing your customers to save for anything and everything, making it easy for them to get into the habit of saving. In this demo, see how Harvest’s automated goals-based savings product helps you retain deposits that are being siphoned off by fintechs

Fiserv – Getting Personal with Digital Transformation

Starvine 11

Colin Murphy, Vice President, Product Marketing and Consumer Adoption, at FISERV

Anne High, Director, Advisory Services for Financial Institutions, at FISERV

Eric Smith, Head of Financial Institutions Sales, at FISERV

Learn how to create one-of-a-kind digital experiences that drive deeper consumer engagement and profitability to your institution. This demo will show you how to craft tailored, real-time messages using fast and secure communication channels. You’l also see how you can reach on-the-go consumers with new innovative technologies like biometric authentication and augmented reality.

Retail Delivery Panel: Branches, Digital Channels & The Omni-Channel Experience

Ironwood Ballroom

Moderator: Jon Voorhees, Advisor at Peak Performance Consulting Group

Panelist: Cagn Suzer, Head of Retail at BBVA USA

Panelist: Jennifer Smith, VP, Director of Branch & ATM Distribution at Flagstar Bank

Panelist: Josephine Moran, EVP, Head of Retail Banking at Provident Bank

From Discovery to Purchase: Removing Friction in Financial Services

Juniper Ballroom 1

Deepanjan De, Head of Financial Services at Facebook

10 Strategies to Make Your Marketing Campaigns Immediately More Effective

Juniper Ballroom 2+3

Nancy Harhut, Co-founder and Chief Creative Officer at HBT Marketing

Mining for Gold: Turning Data Into Dollars

Juniper Ballroom 4

Dr. Sean Payant, Chief Consulting Officer at Haberfeld

Yext’s Search Experience Cloud

Starvine 11

Shane Closser, Head of Industry, Financial Services at Yext

Yext’s Search Experience Cloud puts financial marketers in control of their facts online. See how you can steer traffice from across search engines, maps, apps, voice assistants and chatbots to brand verified answers on your own website. You’ll learn how conversational AI and technology are changing the customer journey, and how “intent marketing” will transform your marketing technology stack.

Digital Transformation, Innovation & Technology Panel

Ironwood Ballroom

Moderator: Jim Marous, Co-Publisher at The Financial Brand

Panelist: Corey LeBlanc, Chief Digital & Innovation Officer at Origin Bank

Panelist: Jeremy Balkin, Head of Innovation at HSBC

Panelist: Joshua Winstead, Chief Digital Office at TIAA Bank

Financial Branding & Behavioral Science: Crafting Your Strategy in Five Steps

Juniper Ballroom 1

Kai D. Wright, Author & Lecturer at Columbia University

The most important brand metric for any organization — from fintechs to 100-year old financial institutions — is how you make people feel.

Social Media Growth Strategies for Financial Marketers

Juniper Ballroom 2+3

Ekaterina Walter, Author, TedX Speaker & Social Media Evangelist

Q2 SMART & Q2 Gro

Starvine 10

Ryan O’Shaughnessy, Director, Product Management at Q2

Lee Willis, Sr. Director, Product & Sales Engineer at Q2

Q2 SMART is an accurate targeting and messaging platform that helps financial marketers improve their marketing efforts by recommending the right products to the right users at the right time. Q2 Gro provides no-hassle, no-abandonment onboarding for the mobile-first customer. This demo will show you how to create a user journey that begins with a tailored, targeted Q2 SMART marketing offer for a product followed by a seamless digital onboarding experience through Q2 Gro.

TimeTrade Scheduler

Starvine 11

Matt Theodoros , Senior Manager, Solutions Architecture at TimeTrade

TimeTrade Scheduler is the most advanced appointment scheduling and in-location queue management platform in the world. See how Scheduler gives customers the ability to connect with your brand and your employees at the peak of their interest, engaging the right team member in the right location at the right time. See TimeTrade in action and discover how to solve the challenge of scheduling multiple locations, staff, and resources from one highly scalable and secure solution.

The New Rules of Marketing

Ironwood Ballroom

Omar Johnson, Former VP/Marketing of Apple & CMO of Beats by Dre

Building The Digital Bank of the Future

Ironwood Ballroom

Brett King, Futurist, bestselling author, global fintech superstar, and expert on disruption in banking at Moven

In-Branch Messaging: What’s in YOUR Branch?

Starvine 1+2

Mitch Kane, Founder/Owner at Kane Graphical

Jonathan Kane, Founder/Owner at Kane Graphical

Miriam-Rose LeDuc, Sales & Project Management at Kane Graphical

Open for Business: How Open Banking is leveling the technology playing field

Starvine 3+4

Jason Henrichs – Moderator, CEO at Alloy Labs

Ralph Marcuccilli, Founder and CEO at Allied Payment Network

Cindy Bladow, Managing Director, West Region at Finastra

Brand Identity Makeover

Ironwood Ballroom

Josh Streufert, Creative Director at Strum

Karen McGaughey, VP/Client Services at Strum

Client – Jennifer Topzand, Director of Marketing at Frontwave CU

Client – Randi Brooke, SVP/COO at Frontwave CU

Client – Wendy Rodriguez, Director/Branch Operations at Frontwave CU

Client – Todd Kem, CMO at Frontwave CU

Branch Experience & Design Makeover

Juniper Ballroom 1

Danielle Havlicek, Senior Creative Director at La Macchia

Tim Klatt, Director of Retail Strategies at La Macchia

Client – Stephen Johnson, Sales & Marketing Manager at IBMSECU

Client – David Lyons, Chief Administrative Officer at IBMSECU

Client – Nicole Heffelfinger, CMO at IBMSECU

Revolutionize Innovation in Your Institution

Starvine 3+4

Doug Brown, SVP and General Manager at NCR Digital Banking

The 3Ds of Digital UX

Starvine 6+7

Derek Barka, Chief Technology Officer at SilverTech

Amanda Rowe, Senior Vice President of Delivery at Pannos Marketing

Banking Transformed: Leadership Strategies in Times of Digital Disruption

Ironwood Ballroom

Jim Marous, Co-Publisher at The Financial Brand

Innovative Digital Marketing Strategies for Acquisition, Growth & Retention

Juniper Ballroom 1

Lincoln Parks, Digital Marketing Expert & Banking Thought Leader

Gen Z, Millennials & The Future of Banking

Juniper Ballroom 2+3

Meredith Ferguson, Managing Director at DoSomething Strategic

Personalization Strategies in the Age of Creativity: From Marketing Communications to Branded Experiences

Juniper Ballroom 4

Elle Kross, Associate Director, Client Strategy at Movable Ink

C2 by Bluespire

Starvine 10

Kim Tamble, SVP Sales Operations and Marketing at Bluespire

Tyler Dow, Interactive Project Manager at Bluespire

C2 is a SaaS martech scalable platform that integrates a content management system with a lead management system. C2 allows users to create, showcase, measure, track, manage and share KPIs in a single, easy-to-implement and easy-to-use solutions. See how C2 can help you link and track addressable traditional media and digital campaigns with attribution and performance. You’ll learn how to improve your marketing ROI by measuring and tracking results by cross-selling customized, targeted products.

Coconut Software

Starvine 11

Nathan Poellet, Senior Director of Product at Coconut Software

Coconut Software is an omnichannel customer engagement platform that allows financial customers to book meetings with advisors online, over the phone and in branch for the exact service they want at the time and location that works best for them. You’ll see how to bridge the gap between advisors and customers using real-time data collected during every phase of the customer journey, with detailed performance reports on traffic, channel usage and more shown on a simple dashboard.

Expert Panel: The ROI of Social Media in Banking

Ironwood Ballroom

Moderator: Meredith Olmstead, Founder & CEO at FI Grow Solutions

Panelist: Saloni Janveja, Executive Marketing Director – Social Media & Marketing Innovation at Ally Financial

Panelist: Rebecca Mulligan Santos, Senior Lead – Social Media at Bank of West

Panelist: Craig Mauro, Social Media Specialist at Bethpage FCU

Panelist: Sara Reiner, Social Media & Content Strategist at BECU

Inside the Hearts & Minds of Consumers: Revolutionizing Your Service Experience Through Customer Centricity

Juniper Ballroom 1

Andrea Olson, Author, TedX Speaker & CEO at Pragmadik

The Financial Marketer’s Data Roadmap: The Blueprint for Building Better Relationships

Juniper Ballroom 2+3

Ron Shevlin, Director of Research at Cornerstone Advisors

Beyond the Sea of Sameness: Rethinking the Role of Brand in Financial Services Marketing

Juniper Ballroom 4

Mike O’Toole, President at PJA Advertising + Marketing

The Agile Marketing Platform for Financial Institutions from Prisma Campaigns

Starvine 10

Felipe Gil, Co-Founder and CEO at Prisma Campaigns

This demo will show you how you can easily orchestrate omnichannel campaigns, reducing time to market and operational costs with a unique, agile marketing platform leverages existing customer data to deliver personalized messages through all digital channels — web, mobile, online banking, email, SMS and others. Learn how to implement digital customer journeys that increase revenues and improve conversion rates by personalizing communications at scale.

Close the Loop On Your End-to-End Experience by CUNA Mutual Group

Starvine 11

Ronny Chapman, President at Compliance Systems

Compliance Systems, a CUNA Mutual Group Company, offers state-of-the-art
data analytics and configurable document software. This innovative technology
transforms compliance and transaction management by streamlining processes
and driving efficiencies across business areas. Learn how these improvements
can help you re-engage with customers more quickly through their channel of
choice and enhance the experience you deliver.

Expert Panel: CMO Panel: Strategic Marketing Challenges in The C-Suite

Ironwood Ballroom

Moderator: Joe Sullivan, CEO at Market Insights

Panelist: Becky Smith, CMO at SECU

Panelist: Elizabeth McLaughlin, AVP/Marketing at Affinity FCU

Panelist: Steven Miley, SVP/Strategic Marketing at Dime Community Bank

Panelist: Emily Abbas, SVP, Chief Marketing and Communications Officer at Bankers Trust

Transforming Financial Wellness Programs Into Revenue-Generating Business Strategies

Juniper Ballroom 1

Laura Barger, CMO at Financial Health Network

Building Data-Driven Financial Brands That Thrive in The Experience Economy

Juniper Ballroom 2+3

Betty Moon, Senior Principal/Financial Services Industry Executive Advisor at SAP

Digital Transformation Lessons Through the Eyes of a CEO

Juniper Ballroom 4

Joe Mirachi, CEO/President at Launch Federal Credit Union

Episerver Experience & Data Management

Starvine 10

Richard Cockshott, Senior Account Executive at Episerver

Financial institutions want to deliver 1:1 experiences, but customers and regulators are increasingly limiting your ability to collect data. This demo will show you how to marry humanized online experiences with data regulation. Learn how financial services organizations are using Episerver and Extractable to manage that balance and bring value to customers without losing their trust.

eGain Sales Advisor™

Starvine 11

Evan Siegel, VP Financial Services AI at eGain

Tired of hiring, training, and firing sales reps? Worried about compliance? eGain Sales Advisor™ is the answer. This demo will show you how conversational AI can guide interactions while ensuring regulatory compliance and auditability. You’ll see a virtual assistant and coaching with a banker bot, powered by Natural Language Processing, Machine Learning, and AI reasoning in action

Unstoppable Cultures: Creating and Sustaining Organizations of Enduring Greatness

Ironwood Ballroom

Ginger Hardage, Former SVP of Culture & Communications at Southwest Airlines

Creating Real Loyalty in Financial Services

Starvine 3+4

Christian Selchau-Hanson, CEO at Formation

1. How CX is Driving Strategy in the Digital Age

Katie Miller, Senior Vice President at Navy Federal Credit Union

2. How Artificial Intelligence is Revolutionizing Banking

Donna Bailey, VP of Operational Excellence at Wells Fargo

3. Banking on Women: A Growth Focused Business Segment

Liz Lancaster McIntye, VP/Director of Social Media at Renasant Bank

4. Leveraging Brand Identity to Forge Deeper Connections With Customers

Gina Proia, EVP/Chief Marketing & Communications Officer at CIT

5. How to Overcome Barriers With New Digital Marketing Initiatives

Scott Spjut, AVP/Digital Content at Fifth Third Bank

6. Relationship Banking Strategies for a Mobile-First World

Linda Duncombe, EVP Marketing & Product Strategy at City National Bank

7. Rebranding Blitz: Synchronizing a New Logo, Website & Ad Campaign

Erin Dady, CMO at Bremer Bank

From Results Reporting to Storytelling: The “So What” of Marketing Results

Starvine 1+2

Wendy Milks Coburn, Principal Consultant, Financial Services at Acxiom

Julie Kustoff, Principal Consultant, Financial Services at Acxiom

Data Is A Verb: How Retail Branch Insights Lead to Action

Starvine 3+4

Justin Kroop, VP Marketing at Level5

Fabio Biasella, SVP Chief Marketing Officer at Travis Credit Union

Andrea Pruna, SVP Chief Retail Officer at Northeast Credit Union

Forum X: Inspiring Creativity

Ironwood Ballroom

Matt Luhn, Former Lead Storyteller at Pixar Studios