FBF2027 updates
-
When AI Picks the Bank: How to Win the Recommendation
ChatGPT picks its shortlist of banks before it even searches. If you’re not on it, your odds of being recommended are low. You’ll see the behind-the-scenes view of how AI searches before giving answers, and learn who gets named, who gets skipped, and why. You’ll leave with the prompts to see where your brand stands.
-
Engineering the Right Level of Autonomy for Agentic AI in Banking
AI is moving from answering questions to taking action — resolving disputes, servicing accounts and making decisions on customers’ behalf. That raises a critical question: how much autonomy can a bank allow without exposing the institution to unacceptable risk Drawing on experience with production systems inside a regulated institution, this session tackles agentic AI’s central…
-
From Pilot to Production: Scaling AI Personalization in Banking
AI-powered recommendation engines that perform well in development face a much tougher test when deployed inside regulated financial institutions. Sparse customer data, strict latency requirements, compliance reviews and limited testing opportunities can make even promising models impractical at scale. Drawing on real production experience, this session reveals how financial institutions can choose customer signals and…
-
From Internal Alignment to Market Advantage: Turning Culture Into Growth
As AI becomes more accessible, technology alone will become harder to use as a sustainable competitive advantage. The institutions that outperform will be those that can align leadership, employees, culture and strategy around a shared vision — and execute consistently. This session reveals how financial institutions can close the gaps between strategy and execution, translate…
