FBF2027 updates
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Engineering the Right Level of Autonomy for Agentic AI in Banking
AI is moving from answering questions to taking action — resolving disputes, servicing accounts and making decisions on customers’ behalf. That raises a critical question: how much autonomy can a bank allow without exposing the institution to unacceptable risk Drawing on experience with production systems inside a regulated institution, this session tackles agentic AI’s central…
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How to Personalize Banking Experiences Without Crossing the Line
AI gives banks and credit unions unprecedented ability to anticipate customer needs and act on behavioral signals. But the ability to personalize banking interactions is advancing faster than customers’ willingness to accept them. Drawing on new consumer and small business research, this session reveals where personalization builds trust, where it crosses the line, and how…
